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We Understand the Needs of Humanitarian Aid Workers

We’ve worked hand in hand with humanitarians for a long time now and therefore; we know the humanitarian world you work in. On October 8. 1947, our founders chartered a Dakota to fly missionaries from Amsterdam to Entebbe. On board were fifteen missionaries headed for Uganda. By choosing air travel over ships, the time and money the missionaries saved could be reinvested in their projects in Africa; helping those who need it most.

Getting to know humanitarian aid workers

Two years later, Raptim was founded. Monthly charter flights to Africa were quickly established – followed by regular charter flights to Asia in 1966. Due to Raptim’s rapid growth, a network of specialized travel agents was invoked to regulate global operations. From the 1970s onwards, our passengers started approaching us with more uncommon needs. We began working and learning together with humanitarians as well as other like-minded organizations on a closer level. Through the years we’ve continued learning. Our close collaboration with experienced humanitarians on a day to day basis has enabled us to understand humanitarian work like no other. We can proudly say that humanitarianism is in our genes. We always try to add value through our experience and legacy by providing humanitarians with the best possible travel care.

It was a warm day in May 2015 when a group of 11 travelers, who came back from an exhausting but rewarding humanitarian mission, got stranded in the beautiful city of Rome. This came as a result of a fire outbreak at the airport. Of course, Rome is beautiful but a longer stay wasn’t coming as a relief. They wanted to get home as soon as possible, but all flights had been cancelled. Raptim employee Heike Helm rebooked the flight to the following morning. along with hotel rooms, so the stranded travelers had a place to stay. The airline then informed Heike that the flight she just booked would be underway no matter what happened. As the evening passed by, Heike remained feeling uneasy. She decided to do a last minute check. Through her experience, she knew that the (humanitarian) travel world is often unpredictable. On checking the flight schedule online, she discovered that the flight had already been cancelled. She, however, was comfortable with rushing to the office and booking 11 seats on one of the few flights left for the next day. She happily informed the stranded group of clients. Due to Heike’s effort, the group only arrived home one day later than initially planned. By being in the humanitarian travel business for such a long time, our staff has learned that the world of travel is unpredictable. This goes especially for humanitarian travel since it’s very susceptible to last minute changes.

We have learned a lot about the needs of humanitarian aid workers through the years. A flexible and cost-effective way of humanitarian travel is much desired. A way of travel that we provide at Raptim. Others are already satisfied with our way of working.

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