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Team Leader – Travel Consultant – Geneva, Switzerland

Do you believe the world is a better place when care and compassion can travel where needed most? Are you a highly service oriented travel consultant with proven experience and can work independently?

Due to our continued growth, we are seeking a passionate Team Leader – Travel Consultant to join our team. The position will be based onsite at Doctors Without Borders (Médecins Sans Frontières) in Geneva.

Raptim Humanitarian Travel is a global organization dedicated to meeting the uncommon travel needs of humanitarian, faith-based and volunteer organizations. From the moment Raptim was founded in 1949, our work was based on the values, respect, responsibility, expertise, compassion – and service. As we’ve grown, these values have remained at the very core of our company. They are not only part of our mission; our values are also a unifying force among our people, throughout the world of Raptim.

This role exists to:

  • Lead a team of four Travel Consultants.
  • Coordinate activities with on-site Visa Unit and ensure high level of service and quality.
  • Liaise with client on regular basis and ensure customer service is paramount always.
  • Actively lead, coach, and develop team members; conduct regular staff reviews
  • Deal with day-to-day management issues, e.g. planning, customer feedback, process improvements, etc.

We value these skills in you:

  • Excellent proficiency using Amadeus GDS system, minimum of 3 years recent experience.
  • Have a minimum of 5 years experience in international and domestic travel consultancy.
  • Deep knowledge and experience of international fares, ticketing, and geography.
  • Go beyond expectations and identify and anticipate customer needs.
  • Confident and respectful team player with commercial attitude and flexibility.
  • Creative and analytical problem solver, ability to multitask and work under pressure.
  • Self-motivated with inward drive for excellence.
  • Supervisory experience and ability to identify training & professional development needs within the team.
  • Superior written & verbal communication abilities.
  • Ability to communicate in English and French.

What we offer you:

  • A full-time position.
  • A dynamic team environment in a global organization, leading in the field of humanitarian travel, based on 68 years of history and experience.
  • A culture based on respect, trust and openness, where we empower people to take charge of their own personal development, and expand their professional skills and knowledge.
  • A global staff exchange program to experience the humanitarian travel community yourself.
  • Competitive wages (13 months) and benefits, based on experience level.

Is this the job you are looking for?

Please send your resume and a cover letter stating your personal motivations to: Michel.Pollak@raptim.org.

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