Do you believe the world is a better place when care and compassion can travel where needed most? Are you a highly service oriented travel consultant with proven experience and can work independently?Due to our continued growth, we are seeking a passionate Team Leader – Travel Consultant to join our team. The position will be based onsite at Doctors Without Borders (Médecins Sans Frontières) in Geneva.Raptim Humanitarian Travel is a global organization dedicated to meeting the uncommon travel needs of humanitarian, faith-based and volunteer organizations. From the moment Raptim was founded in 1949, our work was based on the values, respect, responsibility, expertise, compassion – and service. As we’ve grown, these values have remained at the very core of our company. They are not only part of our mission; our values are also a unifying force among our people, throughout the world of Raptim.This role exists to:Lead a team of four Travel Consultants.Coordinate activities with on-site Visa Unit and ensure high level of service and quality.Liaise with client on regular basis and ensure customer service is paramount always.Actively lead, coach, and develop team members; conduct regular staff reviewsDeal with day-to-day management issues, e.g. planning, customer feedback, process improvements, etc.We value these skills in you:Excellent proficiency using Amadeus GDS system, minimum of 3 years recent experience.Have a minimum of 5 years experience in international and domestic travel consultancy.Deep knowledge and experience of international fares, ticketing, and geography.Go beyond expectations and identify and anticipate customer needs.Confident and respectful team player with commercial attitude and flexibility.Creative and analytical problem solver, ability to multitask and work under pressure.Self-motivated with inward drive for excellence.Supervisory experience and ability to identify training & professional development needs within the team.Superior written & verbal communication abilities.Ability to communicate in English and French.What we offer you:A full-time position.A dynamic team environment in a global organization, leading in the field of humanitarian travel, based on 68 years of history and experience.A culture based on respect, trust and openness, where we empower people to take charge of their own personal development, and expand their professional skills and knowledge.A global staff exchange program to experience the humanitarian travel community yourself.Competitive wages (13 months) and benefits, based on experience level.Is this the job you are looking for?Please send your resume and a cover letter stating your personal motivations to: Michel.Pollak@raptim.org.