Today, we want to share with you a story about a Raptim employee who went above and beyond to help a customer in need. This is the story told by our Operations Manager at Raptim Tilburg, Olga Ansems. Say yes Today I want to share with you this leap of understanding and a moment of pride. As a travel agent in Raptim, Tilburg; I quickly learned a very crucial lesson that shaped me in many ways, and for the better, but especially as an operations manager, the post I currently hold. After reading an inspiring book I found on Google, I adopted the valuable advice from page 73: say yes as often as you can. As a manager, I say ‘yes’ very often. Hoping to create new experiences and help people grow. However, lately, I have had some doubts. Is this the way to go? On a morning like any other, something special happened in our office. It almost triggered me into saying no, right against my principles. Luckily, this employee proved me wrong.