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The People You Contact for a Cancellation

Conditions on humanitarian locations are often volatile. In Iraq, for example, war rules the nation. Nevertheless, in less prominent places, everything changes after occurrence of natural calamities such as an earthquake or tsunami.

Cancellations are sometimes unavoidable

The Pacific coast of Ecuador was hit by a quake that claimed more than 650 lives in April 2016. Immediately after that, authorities struggled to keep relief kits out of the reach of criminal gangs; posing a real threat for humanitarians. The armed forces had to take control of aid distribution. These unstable situations sometimes do escalate, creating the obligation to change your travel plan, or even cancel a flight in its entirety.

Humanitarian work is never risk-free. By providing 24/7 customer service, our staff provides around-the-clock access to all our clients. Please, do not hesitate to call us on our emergency line should you be in a potentially dangerous situation. Our e-tracker risk-management tool alerts travelers about events that could impact their itineraries.  Our true humanitarian fares often allow cancellations for reduced or no fees.

We understand the world you work in. Whether you are working through an earthquake rubble, saving victims from a large-scale natural disaster in South America or improving children's education in Sudan. Humanitarian crisis mainly occur at the most uncommon and remote locations. You need a trusted travel management company to stand by your side and support you to the very end of your mission. Do not hesitate to contact us should you need help. Our experienced and dedicated staff is just a phone call away.

We devote ourselves to serving those who serve the world. By being a genuine global organization, we are always easily reachable via numerous and diverse means of communication. Use our quick address locator to contact the nearest Raptim office.