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Many business travelers use home-sharing unsupported by travel policies

A study from the Global Business Travel Association unearthed that business travelers are booking at home-sharing properties despite not being supported by travel policies. Yet many travelers from the United States and Canada believe that the services are supported.

A new survey from the GBTA Foundation shows that just 17 percent of travel policies allow business travelers to stay at home-share properties such as Airbnb and HomeAway. Surprisingly, many business travelers (37 percent) are under the impression that their organizations allow them to use home-sharing properties. Another 22 percent didn’t know whether their travel policy covered staying at such properties.

The study, Home-Sharing and Travel Policies – A Shifting Landscape, was conducted in partnership with AccorHotels and surveyed 147 travel professionals from the United States and Canada. The report showed that the biggest concern respondents had about home-sharing was safety and security of property. Additionally, the unpredictability of conditions, nonrefundable deposits, cancelations of reservations at the last minute and a lack of consistency across properties, were concerns expressed by travel professionals.

“As the marketplace continues to evolve, travel managers should periodically revisit their evaluation of the services to see if their previously held concerns have been addressed or if new ones crop up,” GBTA research director Kate Vasiloff said to Skift. “Home sharing is probably not going to be a great fit for every company, every time, but travel managers should at least be making informed decisions about whether or not it is allowed in their travel policy and understand the importance of clearly communicating their decision to their travelers.”

In a move to win more business travel customers, some home-sharing companies have begun to change their arrangements to address the expressed concerns. This includes disallowing hosts from listing their properties for business travel to cancel a reservation within seven days of check-in and requiring frequently-needed business travel essentials to be provided, like Wi-Fi, a laptop-friendly workspace, an iron and hangers.

Advising humanitarian travel policy is a part of our promise to be a full-service travel management company to our clients. We are always easily reachable via numerous and diverse means of communication thanks to our global offices. Use our quick address locator to pinpoint the nearest Raptim office should you have any questions regarding travel policy.