Duty of Care and Loyalty
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Duty of Care and Loyalty

Recap: webinar

Maddy Chandrasekaran, regional sales director of Raptim, held multiple webinars on duty of care and loyalty. She provided in-depth information on the importance of the duty of care, and kept the viewers informed on the steps organizations should take to implement a thought-out strategy on the same matter.

What is duty of care?

Duty of care is an employer’s responsibility centered on best practices to address health and safety obligations for employees. It’s a trifecta of due diligence, risk management and duty of care. As an organization, it’s critical to mitigate your risk by staying abreast of the latest rules and regulations when it comes to these important topics.
Disruptive events such as bombings, hostage crisis, virus outbreaks, natural disasters and on-demand economy require a keen understanding of travel risk management and steps to minimize risks for people and operations. This also helps manage costs associated with response, recovery, lost productivity and liability.

  1. Risk assessment
    Be sure to have a thorough understanding of where your people are going and what they will be engaged in.
  2. Travel policy
    Develop a well-thought-out travel policy, and mandate to book only through authorized channels. Traveler education is key.
  3. Pre-trip advisory
    Use targeted communication so that essential information isn’t lost in the ‘general mail’. Information should also extend to what may be completely acceptable to us in the home country but may require extra attention abroad. This can be about medication, clothing, decorum, beliefs and orientation. Proper communication between bookers, travel managers and travelers is necessary.
  4. Emergency protocol
    Have a clear overview of whom to contact, in what order and through what medium. Use a clear chain-of-command. Appoint someone who gives authority of the normal changes.  Make this protocol part of the travel planning process.
  5. Travel tracking
    There are several options available to track travelers effectively. Talk with your travel management company about what options they can provide.
  6. Crisis management
    In the not-so-rare-any-more event of a crisis en route, define the steps which should be taken and who will take them. Always inform and assist travelers to alleviate their circumstances.

We recognize the importance of contacting us 24/7 and staying abreast of events around the world and how they may impact you and your operations. That’s why we offer 24/7 emergency support:

  • 24/7 travel consultant support for your emergency needs
  • Rotating crisis management team
  • 24-hour manager on duty
  • Four levels of internal crisis management procedures
  • Established client level notification protocols.

Hopefully, the content of the webinar provides insight on how to be prepared, stay prepared and the required education and awareness of all stakeholders. Please contact your nearest Raptim office should you have any questions at all regarding duty of care.