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Duty of Care should be extended

Duty of Care refers to the obligation of humanitarian organizations to their humanitarian workers and volunteers. They must do everything in their power to maintain the well-being, security, and safety of humanitarians when they are supplying aid and offering the much-needed help in vulnerable locations.

In other words, Duty of Care is a legal obligation which is imposed on an individual requiring adherence to a standard of reasonable care while performing any acts that could foreseeably harm others. Breaching a Duty of Care may make you subject to liability. That is what makes it extremely important.

After humanitarian aid workers return from a conflict area or after having helped during a disaster or calamity, they may have difficulty in adapting to their usual environment. Organizations need to be aware that their employees have been under stress or have been through traumatic experiences. Therefore, NGOs need to have an aftercare program or policy incorporated into their organization. Duty of Care should be extended to all the people that come back, and they should have the full support of the organization. People can develop issues in stressful situations which can lead to burn-out or worse. That is bad for the employee, but also for the organization. So, aftercare is extremely important.

Aftercare can be improved. The management in organizations needs to be aware and monitor humanitarian aid workers after they return from their trip. Monitoring and taking precautions can prevent employees from making unwise decisions that can have dire consequences. Organizations need to learn about and take note of all these scenarios of what can happen into account. The main part of aftercare is that the organization needs to really care and connect with their employees on a personal level. Personal attention is important and the key to a good aftercare program. This is the duty of the organization. It needs to take care of the well-being of the people, and it makes the next trip to a high-risk area a lot easier if the people know that afterward they will be cared for.

We at Raptim understand the need for a good Duty of Care program and know about developing a Culture of Care. We invite you to get to know more about Raptim’s commitment to Duty of Care. Watch the video on our website.