The travel industry loses a lot of money because of disruptions. And more importantly, disruptions can threaten the wellbeing of travelers. That’s why Raptim uses professional assistance for handling disruptions. CEO Bart Kruijsen sat down with Amadeus to discuss the challenges of travel disruption. The significance of duty of care for travelers An estimated $60 billion in revenue is lost annually by the travel industry, that’s some 8 percent of global airline industry revenues. But aside from the costs, Travel Management Companies (TMCs) should have a duty of care system in place to provide a safe and secure travel environment. At Raptim, we understand the significance of duty of care for travelers. We make a point of it to focus on the well-being of humanitarian travelers. One of the tools we use to provide professional assistance for handling disruptions is the Amadeus Mobile Messenger. With this messenger, we track the movement of travelers to get a full picture of the situation of compassionate aid workers as they travel to that vulnerable location to offer help. Raptim’s CEO Bart Kruijsen spoke with Amadeus, the provider of technology in the travel sector, to explain how we deal with disruptions as well as monitor the safety and well-being of travelers throughout a trip.