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7 Things to Know About Duty of Care

Humanitarians often travel to zones affected by conflict and disasters. This is part of their calling: to help those who need it most, no matter where they are located. However, it also exposes them to certain risks. That’s why it is absolutely necessary that organizations working with humanitarians practice duty of care. Here are 7 things to know about duty of care.

7 things to know about duty of care

Duty of Care Brochure

1. Care is loyalty

In order for an organization to practice duty of care, they must be loyal to their collaborators. Deploying staff and volunteers to areas where they may be at risk involves also taking on part of that risk. This means that if anything happens, the organization must stand by its collaborators. It is their duty to provide all the support that their humanitarians might need on the ground.

2. Duty of care is multilateral

Duty of care does not only work in one direction. The organization and their collaborators are both responsible for duty of care, as are the service providers that they work with. For example, suppliers for humanitarian organizations must ensure that their products are suitable for field use. Similarly, humanitarian travel agencies, like Raptim, must practice duty of care.

3. Going beyond travel care

Duty of care is not a service—it is a philosophy, and must be at the core of an organization. Services are associated with cost and demand. However, duty of care goes beyond that—it is the way an organization thinks about the people it works with.

4. Protection is care

On some occasions, humanitarian workers need protection. This is particularly true for conflict zones, where organizations need to make formal agreements to protect their workers. However, in times of disaster or for developmental projects, this is also true. For example, security briefings and providing updated travel information are both essential aspects of protection.

5. Caring means staying in the know

Being informed can save lives. That’s why Raptim’s duty of care includes comprehensive communication services. We ensure that humanitarians on the ground receive the latest information and alerts through push notifications. Meanwhile, organizations can communicate with their volunteers and staff through specially set up platforms. We also provide GPS-enabled services in order to always know field personnel locations.

6. Mitigating through care

It is not enough to respond to situations when they arise to claim duty of care. Rather, organizations must prepare the humanitarians that are put at risk through their duty of care solutions. This way, risks are mitigated before disasters or emergencies occur. At the same time, humanitarians must receive support upon their return, particularly when it comes to their physical and mental health.

7. Duty of care is a basic responsibility

The way we see at Raptim, duty of care is a basic responsibility. We deeply feel that each traveller we support is doing something incredible for the world, which is why we want to be there for them, ensuring their travel safety. Our duty of care solutions are designed as an integral part of our service offerings. To learn more about our duty of care philosophy, watch this short film.

We Help You to Travel Where it is Needed Most

We believe our world is a better place when compassion can travel where it is needed most. As a global humanitarian travel organization, we devote ourselves to serving those who serve the world. Our experienced staff can be reached at any given time. Please use our quick address locator to contact your nearest Raptim office should you have any questions. You can also follow our blog for more stories and travel information.


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